The ‘never stay again’ hotel
It is time to find a great hotel on the Gold Coast and we have chosen to review Sheraton Mirage.
I am sorry to say that our experience was very disappointing…
Out of all of the Starwood properties that I have been to (and that would be hundreds) this place is the worst in terms of service and overall value for money. It starts from the minute you arrive…Nobody helps you with the bags when you arrive and doesn’t greet you at the front. You have to look for a porter to assist you with luggage. And it goes on from there.
Platinum Starwood guests receive absolutely no acknowledgement – no upgrades (in fact we were assigned what probably was the worst room in the hotel, dark and small with a view onto a brick wall of the internal courtyard), no fruit platter, bottle of wine or a small box of chocolates was sent to our room as a welcome gift.
Rooms are tiny – They have been recently renovated but are completely missing any special touch. Bathrooms are also tiny in most rooms, with just enough space for one person. Very poor standard for the resort hotel.
Only a very small percentage of rooms have a views. None of the rooms have balconies or privacy (people walking past can easily look inside your room). Charming.
Buffet breakfast has dropped the standard since the last year and now offers a very basic variety of foods. 3 stars at best.
Lunch has quite nice selection of fresh seafood and sashimi.
Hotel does have a few good points and here they are as we want to be very fair.
Location – on the wavy surf beach. If you have small children they won’t be able to swim in the ocean. Otherwise being by the beach is always lovely.
Hotel is across the road from a small shopping mall (Marina Mirage) but there is nothing else in the area. Town centre with all bars, cafes and shops is a taxi ride away which could be both good and bad (peaceful but lacking atmosphere and places to stroll to).
Pool is lovely and big by Australian standards, with a swim up bar. Great for kids.
Spa – having a spa in the hotel is always nice. Treatments are expensive but pleasant. Nothing very special but decent quality massages and facials.
All in all – I would not come back to this hotel and would not recommend it.
If you have to stay here, book and re-confirm a suite with a view. But even then, awful service and complete incompetence of staff has a potential to ruin your holiday.
Advice – cross the road to Palazzo Versace, book a room with a view and enjoy your holiday in style.
If you are after a little more space at a good price, new Hilton in Surfers offers 2-3 bedroom apartments, which are brand new and not expensive.
Have we found luxury on in Sheraton Mirage Gold Coast? - Absolutely Not. We will keep searching and will keep you posted!